1. General Information
At Omnexa Store, we strive to ensure that your order arrives safely and on time. This Shipping & Delivery Policy explains how orders are processed, shipped, and delivered within the United States and internationally.
2. Order Processing
All orders are subject to verification and approval before shipping.
- Processing Time: Most orders are prepared for shipment within 1–3 business days after payment confirmation.
- During sales, holidays, or high-demand periods, processing times may be extended slightly.
- Orders placed on weekends or public holidays are handled on the next business day.
3. Shipping Options
We partner with trusted carriers to provide several delivery methods, including:
- Standard Delivery – cost-effective, reliable service.
- Expedited or Express Delivery – faster shipping for urgent orders.
- International Delivery – available for select destinations outside the U.S.
Available methods and prices are displayed at checkout before you confirm your order.
4. Shipping Costs
Shipping fees are calculated automatically based on the package weight, size, and delivery location. Any promotional free-shipping offers will be clearly stated on the website or during checkout.
5. Delivery Estimates
Estimated transit times begin once the order has been shipped, not when it is placed. Typical delivery windows are:
- Standard (U.S.): 3–7 business days
- Express (U.S.): 1–3 business days
- International: 1–2 weeks, depending on destination and customs processing
Please note that these are estimated timeframes, not guaranteed delivery dates.
6. Tracking and Notifications
When your order ships, you’ll receive an email confirmation with tracking details. Tracking information may take up to 24 hours to update once the carrier scans your package.
7. International Orders
We currently ship to select countries, including Canada.
- Customers are responsible for any customs fees, import duties, or taxes charged by local authorities.
- Delays caused by customs inspections are beyond our control.
If your country is not listed at checkout, please contact our support team for assistance.
8. Delivery Delays and Exceptions
While we do our best to meet estimated delivery times, delays may occur due to:
- Severe weather conditions
- Carrier service interruptions
- Customs clearance procedures
- Incorrect or incomplete shipping addresses
We appreciate your patience and understanding in these rare circumstances.
9. Undeliverable or Returned Packages
If a package is returned due to an incorrect address or refusal of delivery, reshipping fees may apply. Please double-check your shipping details before finalizing your order.
10. Questions or Assistance
Our customer support team is always ready to help.
For inquiries regarding shipping, delivery, or tracking, please reach out to us at info@omnexa-store.com